The world is moving faster than ever — but for Calgary residents Laurie and Chris Softley, things have really slowed down lately.

“Nobody’s been able to tell us when it’s going to be fixed. Nobody,” Chris explained.

The Softleys returned home from vacation to their home in Calgary’s Dalhousie neighbourhood late in the evening of Aug. 3 and when they woke up the next morning, they realized their Wi-Fi wasn’t working.

“The first person I talked to said, ‘Let me see if I can reboot your boxes from here,’” Chris said. “I said, ‘You cannot reboot the boxes because there’s no wire going to our house.’”

The Softleys are one of hundreds of Calgary-area…

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