An energy company is facing serious heat after a Colorado woman revealed that she was unable to lower her thermostat during a week of record-high temperatures.

Kyri Baker, an assistant professor at the University of Colorado Boulder, told NBC affiliate 9 News that she attempted to turn down her home thermostat from an uncomfortable 79 degrees to a less hellish 75, only to receive a message from Xcel Energy informing her that the power grid was too taxed to accommodate the decrease.

“I just wanted to set it to 75, something very reasonable so my daughter could fall asleep,” she explained.

When Baker tried to lower her thermostat, she received…

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