StubHub made hundreds of millions of dollars last quarter, but it is having to give a lot of that money back after reselling FIFA World Cup tickets that had yet to be issued.

Facing lawsuits, the company is now reporting a net loss, and watching its shares drop dramatically.

“It certainly feels like schadenfreude,” Carmi Levy, a technology analyst, told Global News. “In a way they kind of got what they deserved and I’m sure there are a lot of people now who are not too upset.”

But it was upsetting for soccer fans who purchased tickets on the resale hub, only to find out the seats they paid for weren’t actually theirs.

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