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A second software glitch in as many months has hit Queensland’s Education Department, this time locking students and teachers out of their timetables hours before classes were due to resume for term two on Monday.
The software suite, OneSchool, which is used to manage administrative, teacher, and student resources for all Queensland’s state schools, was unavailable for several hours on Monday morning, with teachers formally being notified of the issue about 7am.
The glitch was resolved about 8am, although that left little time before schools opened their gates following the April holidays.
While the system was inaccessible, teachers could not finalise student schedules or update class timetables.
Seven weeks ago, another technology glitch locked teachers out of roll-call software and prevented them accessing class materials.
At the time, the department would not reveal how many schools were affected and said the issue was “intermittent”, affecting staff on an individual basis.
The issue was fixed by 3pm that same day.
The department said there had been an issue with online security software, but maintained there was no security breach.
OneSchool is the primary software suite used by all Queensland state schools to manage student profiles, attendance, curriculum, reporting, and financial information. Each Queensland state school student has a secure profile within OneSchool.
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